Knowledge – We are passionate about learning new developments in engineering design field and continuously keep ourselves abreast of the ever evolving technologies, methodologies and products. We are, therefore, able to add value to the client by being the leaders in the design technology.

Understand – In the race of offering a solution and making a sale, most of the vendors forget to understand the true challenges the client faces. We believe that Client’s benefit is our interest; that’s what keeps us alive. We therefore first develop a mutual trust relationship with the client, thoroughly study their business, industries, segregate business challenges v/s industry challenges, identify and customize the right solution that not just cures the symptoms but also addresses the cause. This is done through a series of meetings, study, observation, questions and discussions. This equips us to become experts in client domain and therefore the future clients in the similar industry can benefit from this.

Proof – Prior to implementing the solution, we dry run it to prove that it does address the client’s challenges. Any gaps between the understanding of challenge and the solution are reviewed in this phase.

Results – Only once the client is convinced about the solution, do we implement it. Once implemented we do handholding until the client reaps quantifiable benefits. This also leads to clients taking the ownership of the solution.

Creating value for the client is what Mark stands for.